Eagle Eye Cloud VMS is sold through a global network of certified business security resellers. Contact Eagle Eye Networks and our team will set you up with the system that is best for your needs and will work with your existing security provider or connect you with one of our certified resellers in your area to install and manage your Eagle Eye Networks Cloud video surveillance system.

Yes, Eagle Eye Networks offers a risk-free trial with cameras. Schedule a demo to get started with a no-obligation trial system today.
At the end of the trial period, Eagle Eye Networks equipment must be returned or purchased.

Eagle Eye Networks offers cloud solutions for businesses with any range of needs and budgets. There are multiple factors that go into pricing a cloud-based video surveillance system including the number of new and existing cameras, video retention requirements, advanced video analytics, and camera resolution. To get an accurate estimate for your project please contact Eagle Eye Networks to be connected with a certified reseller for a free demo to move forward with a pricing estimate.

Eagle Eye Networks offers exceptional 24/7/365 global customer support with trained technicians dedicated to solving any issues you may have as part of our cloud video surveillance subscription. Eagle Eye Networks end user direct technical support does not use phone trees, automated messages, or outsourced call centers. Customer support is also available through our in-app chat.

In 2021 Eagle Eye Networks won the SSI Stellar Service Award for Technical Support.

One of the major differences between Eagle Eye Networks and other cloud security platforms is that with Eagle Eye you can use existing cameras or choose the security camera that is best for your needs and budget. Eagle Eye Networks offers a wide range of cameras and the Eagle Eye Cloud VMS is compatible with thousands of camera makes and models, including IP, analog, and HD over Coax. We are continually adding more camera makes and models to our list of supported cameras.

If you have a warranty question about an existing Eagle Eye Networks product or system, please contact Customer Support.

Eagle Eye Networks offers standard and expanded Rapid Replacement warranty options. Eagle Eye Networks standard warranty includes indefinite conditional repair or replacement coverage for Eagle Eye Networks equipment provided as part of an Eagle Eye installation – including Eagle Eye Bridges. For purchased Eagle Eye cameras, CMVRs, and switches, Eagle Eye offers a conditional 2-year repair or replace warranty. Eagle Eye Rapid Replacement warranty service covers all Eagle Eye Bridges, CMVRs, cameras, and switches for up to 20 years and includes free, expedited shipping and handling.

Yes, our industry leading and open Eagle Eye API Cloud platform means customers can integrate easily with other mission-critical applications. There are no additional costs or complications to use our publicly available API. Eagle Eye Networks has a global ecosystem of technology partners that delivers integrated solutions and applications to further extend and complement the capabilities of our video surveillance and AI platform to meet the unique business and security needs of customers in virtually every industry.

Yes, Eagle Eye administrators can adjust data retention at any time for any camera. This includes increasing or decreasing retention duration periods.

The Vehicle Surveillance Package (VSP) is an add-on feature that detects and captures license plate and other vehicle information triggering real-time alerts, making decisions to grant or deny access, and making other operational judgments. Users can search for vehicles across multiple sites and quickly review video using the playback function.

No, Eagle Eye Networks does not require a contract. Eagle Eye Networks offers a range of flexible subscriptions and billing options based on the needs of our customers. Businesses can choose from flexible monthly, yearly, and multiyear subscriptions. One, three, and five year subscriptions offer discounted rates and protect customers from potential inflationary price increases for the length of the subscription. Customers with monthly subscriptions are not required to commit to service beyond one month.

Eagle Eye Networks offers a risk-free trial with cameras. Schedule a demo to get started with no obligation today.

Yes, you can communicate remotely through your business surveillance system with our 2-Way Audio communication support feature from Eagle Eye Networks.

Yes, Eagle Eye Networks is one of the most flexible business surveillance systems on the market, making it easy for business owners to scale their surveillance system based on company needs. If your business expands to new locations, the new location can be added to an existing Eagle Eye Cloud VMS, no matter what kind of system was previously used at that location. Business owners also have the flexibility to add new cameras or change the retention, resolution, or video analytics used on individual cameras at any time.

In addition to our industry leading Cloud VMS, Eagle Eye Networks offers a range of flexible on-prem or hybrid storage solutions for businesses that have specific surveillance retention needs. The Eagle Eye Cloud Managed Video Recorder (CMVR) addresses bandwidth challenges and redundant storage needs – adding the ability to store video onsite while offering cloud connectivity.