Yactraq Analytics
About
Yactraq is an Audio AI analytics company that offers services primarily to call centers. They provide real-time transcription from voice to text, and provide a deep analytics suite to discover insights on all customer interaction data. They specialize in a suite of tools that augment every role in the call center.
Solution
YaqTraq integrates with the Eagle Eye Networks Cloud VMS to utilize the on camera audio recording solution for the travel/tourism industry. Conversations are transcribed from their sales process, and analyze the customer interactions in real-time and post call for coaching and increasing sales performance.
Benefits
- Allows for real-time and post interaction analysis of conversations between customers and the sales teams
- Uses keywords and sentiment analysis for post sales review.
- Assures compliance to legal contracts that processes were done correctly during the sale.
Partner Requirements
Minimum 20 licenses, hardware can be local servers, any cloud service (Oracle, AWS, Azure, Private), or hosted by Yactraq.
Eagle Eye Requirements
- Cameras; check EEN compatibility list
- Eagle Eye Networks bridge, Camera Managed Video Recorder(CMVR), or Camera Direct
- Eagle Eye Networks camera subscription
